Privacy Policy
Last Updated: Apr 17, 2024
This Privacy Policy describes how extrocket and its affiliates ("extrocket", "we", "our" or "us") collect, use, and share information in connection with your use of our websites, services, and applications (collectively, the "Services"). This Privacy Policy (the "Privacy Policy") does not apply to information our customers may process when using our Services.
We may collect and receive information about users of our Services ("users," "you," or "your") from various sources, including: (i) information you provide through your user account on the Services (your "Account") if you register for the Services; (ii) your use of the Services; and (iii) from third-party websites, services, and partners.
We recommend that you read this Privacy Policy in full to ensure you are fully informed. If you have any questions about this Privacy Policy or extrocket's data collection, use, and disclosure practices, please contact us at support@extrocket.com.
1. INFORMATION WE COLLECT
1.1. Information You Provide
Account Registration.
When you register for an Account, we may ask for your contact information, including items such as name, company name, address, email address, and telephone number. If you choose to refer a friend to our Services, we may also collect your friend's email address so that we may send them a referral or promotional code to sign up for our Services.
Payment Information.
When you add your financial account information to your Account, that information is directed to our third-party payment processor. We do not store your financial account information on our systems; however, we have access to, and may retain, subscriber information through our third-party payment processor.
User Content.
Our "Community" feature allows you to publicly post content on our Services. By registering for our Community, you agree that your profile information and the content you post may be viewed and used by other users and third parties we do not control.
Communications.
If you contact us directly, we may receive additional information about you such as your name, email address, phone number, the contents of the message and/or attachments you may send us, and any other information you may choose to provide. We may also receive a confirmation when you open an email from us.
1.2. Information We Collect When You Use Our Services
Cookies and Other Tracking Technologies.
As is true of most websites, we gather certain information automatically and store it in log files. In addition, when you use our Services, we may collect certain information automatically from your device. This information may include internet protocol (IP) addresses, browser type, internet service provider (ISP), referring/exit pages, operating system, date/time stamp, clickstream data, landing page, and referring URL. To collect this information, a cookie may be set on your computer or device when you visit our Services. Cookies contain a small amount of information that allows our web servers to recognize you. We store information that we collect through cookies, log files, and/or clear gifs to record your preferences. We may also automatically collect information about your use of features of our Services, about the functionality of our Services, frequency of visits, and other information related to your interactions with the Services. We may track your use across different websites and services. In some countries, including countries in the European Economic Area ("EEA"), the information referenced above in this paragraph may be considered personal information under applicable data protection laws.
Usage of our Services.
When you use our Services, we may collect information about your engagement with and utilization of our Services, such as processor and memory usage, storage capacity, navigation of our Services, and system-level metrics. We use this data to operate the Services, maintain and improve the performance and utilization of the Services, develop new features, protect the security and safety of our Services and our customers, and provide customer support. We also use this data to develop aggregate analysis and business intelligence that enable us to operate, protect, make informed decisions, and report on the performance of our business.
1.3. Information We Receive from Third Parties
Third-Party Accounts.
If you choose to link our Services to a third-party account, we will receive information about that account, such as your authentication token from the third-party account, to authorize linking. If you wish to limit the information available to us, you should visit the privacy settings of your third-party accounts to learn about your options.
Third-Party Partners.
We may also receive publicly available information about you from our third-party partners and combine it with data that we have about you.
2. HOW WE USE INFORMATION
We use the information we collect in various ways, including to:
- Provide, operate, and maintain our Services
- Improve, personalize, and expand our Services
- Understand and analyze how you use our Services
- Develop new products, services, features, and functionality
- Communicate with you, either directly or through one of our partners, including for customer service, to provide you with updates and other information relating to the Service, and for marketing and promotional purposes
- Process your transactions
- Send you text messages and push notifications
- Find and prevent fraud
- For compliance purposes, including enforcing our Terms of Service, or other legal rights, or as may be required by applicable laws and regulations or requested by any judicial process or governmental agency.
3. HOW WE SHARE INFORMATION
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4. YOUR CHOICES
You can use some of the features of the Services without registering, thereby limiting the type of information that we collect.
You may unsubscribe from receiving certain promotional emails from us. If you wish to do so, simply follow the instructions found at the end of the email. Even if you unsubscribe, we may still contact you for informational, transactional, account-related, or similar purposes.
Many browsers have an option for disabling cookies, which may prevent your browser from accepting new cookies or enable selective use of cookies. Please note that, if you choose not to accept cookies, some features and the personalization of our Services may no longer work for you. You will continue to receive advertising material but it will not be tailored to your interests.
Similarly, if we have collected and process your personal information with your consent, then you can withdraw your consent at any time. Withdrawing your consent will not affect the lawfulness of any processing we conducted prior to your withdrawal, nor will it affect processing of your personal information conducted in reliance on lawful processing grounds other than consent.
You have the right to complain to a data protection authority about our collection and use of your personal information. For more information, please contact your local data protection authority.
We respond to all requests we receive from individuals wishing to exercise their data protection rights in accordance with applicable data protection laws.
5. YOUR CALIFORNIA PRIVACY RIGHTS
If you are a California resident, California law may provide you with additional rights regarding our collection and use of your personal information. California law permits users that are California residents to request the following information regarding our disclosure of your personal information to third parties for their direct marketing purposes: (i) the categories of information disclosed and (ii) the names and addresses of the third parties with whom we shared such information during the immediately preceding calendar year. You may request this information in writing by contacting us at support@extrocket.com.
6. CHILDREN'S PRIVACY
extrocket does not knowingly collect information from children under the age of 13, and children under 13 are prohibited from using our Services. If you learn that a child has provided us with personal information in violation of this Privacy Policy, you can alert us at support@extrocket.com.
7. INTERNATIONAL DATA TRANSFERS
extrocket is a global business operating in United States. We may transfer personal information to countries other than the country in which the data was originally collected. These countries may not have the same data protection laws as the country in which you initially provided the information. When we transfer your personal information to other countries, we will protect that information as described in this Privacy Policy. Your personal information may be transferred to, and maintained on, computers located outside of your state, province, country, or other governmental jurisdiction where the privacy laws may not be as protective as those in your jurisdiction. If you are located outside the United States and choose to provide your personal information to us, we may transfer your personal information to the United States and process it there.
8. DO NOT TRACK
Some browsers offer a "Do Not Track" ("DNT") privacy preference that communicates a signal to websites and online services indicating your preference regarding online tracking. Because there currently is not a common industry or legal standard for recognizing or honoring DNT signals, we do not respond to DNT signals at this time.
9. LINKS TO THIRD PARTY SITES
Our Services may contain links to third-party websites and services. Please be aware that these websites and services are not owned or controlled by us, and we are not responsible for their information or privacy practices. We encourage you to be aware when you leave our Services and read the privacy policies of each and every website and service you visit.
10. CHANGES TO THIS PRIVACY POLICY
We may revise this Privacy Policy from time to time in order to reflect changes to our practices or for other operational, legal, or regulatory reasons. When we make changes to this Privacy Policy, we will post the updated policy on our website and update the "Last Updated" date above. We may also provide you with additional notice of changes, such as by email. Your continued use of our Services after the effective date of the revised Privacy Policy constitutes your acceptance of the changes. This Privacy Policy may be modified from time to time, so please review it frequently. Changes to this Privacy Policy will be posted on our websites. If we materially change the ways in which we use or share personal information previously collected from you through our Services, we will notify you through our Services, by email, or other communication.
11. CONTACT US
If you have any questions or concerns about this Privacy Policy, please contact us at: support@extrocket.com.
If you have customers in the EU or need to be GDPR compliant, you may additionally request to sign our Data Protection Agreement (DPA). Please email us at support@extrocket.com for a copy of the DPA.
The data controller of your personal information is extrocket.